Refund & Cancellation Policy.
Policy for cancellation and payment-review requests.
1. Refund Review
Customers may request a payment review by contacting wecare@clovertechdigital.cloud and providing the relevant invoice and transaction information.
2. Review Criteria
Requests may be reviewed for circumstances including duplicate payment, verified payment-processing error, or a service-provision issue attributable to Clover.
3. Service Already Provided
Eligibility depends on transaction status, the applicable service period, service already consumed and the relevant subscription agreement.
4. Approved Refunds
Where approved, a refund may be processed to the original payment channel where supported or through another verified method. Processing time may depend on the relevant financial institution or payment provider.
5. Cancellation
Cancellation requests affect future service according to the confirmed cancellation date and applicable service agreement. Outstanding amounts already due remain subject to the applicable billing terms.
6. Contact
Refund and cancellation inquiries: wecare@clovertechdigital.cloud.